5 pak Chong Cubaris
Terms of Sale
Below are the terms of sale for Isopods, Millipedes, all other Inverts and Insects
Track your package at fedex.com opt for text notifications. Be sure to be available for delivery, Delays can happen. Keep in mind Fedex can deliver on sundays and holidays. If you wont be around on a certain date or time ask us to send your package to a hold location for pick up.
live arrival guarantee- DOA are very rare but can happen. We do offer live arrival guarantee on FedEx orders. In order to qualify you must contact us with in 30mins of home delivery or within 1hr for fedex pick up location retrieval.
For pick up locations- you must pick up on the day they are delivered, no exceptions.
Someone must be home for their delivery- If you’re not sure if someone will be home for their arrival send us a message stating you would like your package held for pick up. We will send to the nearest store to be held safely until you are able to pick up later that day. You are required to bring photo ID when picking up.
Dead on arrival claims- You must provide clear photos showing all the deceased Isopods. We may require additional photos. Do not discard until after we have contacted you and no longer require additional photos for your claim. After providing the needed photos and information you will receive replacements or store credit. No refunds will be provided