Terms of Sale
These terms are for isopods, millipedes, inverts, and insects. For Gecko Sales please see our Gecko terms page
live arrival guarantee- DOA are very rare but can happen. We do offer live arrival guarantee on FedEx orders. In order to quality you must contact us with in 30mins of home delivery or within 1hr for fedex pick up location retrieval.
For pick up locations- you must pick up in the day they are delivered, no exceptions.
Someone must be home for their delivery- If you’re not sure if someone will be home for their arrival send us a message stating you would like your package held for pick up. We will send to the nearest store to be held safely until you are able to pick up later that day. You are required to bring photo ID when picking up.
Dead on arrival claims- You must provide clear photos showing all the deceased Isopods. We may require additional photos. Do not discard until after we have contacted you and no longer require additional photos for your claim. After providing the needed photos and information you will receive replacements or store credit. No refunds will be provided.
No live arrival guarantee for USPS shipments at this time
I shouldn’t have to say this but unfortunately this has become a common occurrence. Isopods are living creatures. They can die quickly when waiting for you to retrieve your package. They should never be left out waiting for you to get home from work or run errands. To help prevent this from happening we have implemented the 30min window for live arrival guarantees and will not make any exceptions